FAQ'S

Can I change my order? - If work hasn't began on your order I can accept amendments but please let me know when you place your order if you are still trying to finalise designs. 

How quickly will I get my order? - Most products have a 1-2 week lead time but more complex ones are slightly longer. Please see individual items for processing times.  

How will my product be sent? - Boxes, direction signs and table signs are shipped via Royal Mails tracked 48 service and larger welcome, seating plan, festival and order of the day signs will be dispatched using a Parcel force 48 service. There is also an upgrade available for faster shipping at the checkout. 

Do I have to pay extra for shipping? -  No, shipping costs are included with the cost of the product. 

Can you match my font for my other wedding stationery? - Yes I absolutely can! please let me know if you have a specific font in mind and I can make your box to match your stationery. 

I don't see a product I want to purchase to match my colour scheme. Can you provide specific colours? - Again, yes absolutely! If you don't see a base colour or vinyl to match your choices please message me for availability. I LOVE bespoke orders! 

Do you accept cancellations? -  I cannot guarantee a cancellation will be approved if work has already began and I will assess the cancellation on a case by case basis.

Can I send my order back if I don't like it?  - I don't accept refunds for any custom, personalised or bespoke products but I can send mock ups after the order has been placed.  

What do I do if my product has arrived damaged or incorrect? - Please contact me at the earliest opportunity at helloboutiquebride@hotmail.com